This research aims to examine the crisis management experiences of school principals and teachers during the COVID-19 outbreak. In this research, which was conducted using the qualitative research method, the case study pattern used in social sciences was used to investigate and explain events, situations and experiences. The study group of the research consists of school principals and teachers working in public schools in Gürsu, Yıldırım, Osmangazi and Nilüfer districts in Bursa. A total of 24 participants, 12 administrators and 12 teachers working in 12 schools, which were determined by using the maximum variety and criterion sampling from purposive sampling methods, constituted the study group of the research. Data were collected with demographic information form and interview questions. Semi-structured interview type, one of the interview techniques, was adopted to collect the data. In the analysis of the data, the thematic analysis approach was followed and the flexible coding method was used. The analysis of the data was carried out using the MAXQDA 2020 Pro program. The results of the research were evaluated under the headings of difficulties encountered in crisis management, solution proposals, status of stakeholders, hierarchy and opportunities. According to the results of the research, the participants experienced difficulties in academic, psychological, administrative, infrastructure, workload, economic, communication and technology use during the COVID-19 crisis. In the solution of the crisis, it was seen that the efforts to take precautions after the crisis emerged were intense. Distance education has an important place in the solution of the crisis. However, student participation was not at the desired level due to infrastructure problems and lack of technological tools. For this reason, academic success has also decreased. Managers and teachers were able to make decisions by going beyond the hierarchy in general during the crisis period. Stakeholders supported the schools during the school closures. Along with the crisis, opportunities have been identified in terms of teachers' technological development, distance education and institutional development.
Crisis Management, Covid-19, Global Epidemic, Crisis, Teachers' Views, School Principals’ Views